FAQ
Questions we get asked before the first call
If yours is not here, ask the assistant in the corner or send a note, and we will add it.
Working with us
- How quickly can you submit candidates?
- For most roles we return a first slate within two to four business days of the intake call. Specialist and cleared roles take longer, and we tell you that during intake rather than after a week of silence.
- Do you charge for the intake or the search itself?
- No. Contract engagements are billed against hours worked and direct hire is billed on placement. There is no retainer or intake fee.
- What happens if a placement is not working out?
- Tell us early. For contract engagements we replace the resource and do not bill for the ramp time twice. Direct hire placements carry a replacement guarantee period that we agree in writing before the search starts.
Public sector
- Which contract vehicle should a Texas agency use?
- For temporary IT staff augmentation, the Texas DIR ITSAC contract is usually the fastest path because the labor rates are already negotiated. Customers solicit through a request for resume or a statement of work and award against the not-to-exceed rates.
- Are you a HUB or diverse supplier?
- Yes. IntegrateUs is a woman-owned and minority-owned business, which can support agency and prime-contractor supplier diversity goals. We can provide current certification documentation on request.
- Can you subcontract under a prime?
- Yes, and we do it regularly. We can work as a subcontractor on larger awards and provide the compliance and reporting documentation the prime needs.
Candidates
- How do I apply for a role?
- Open roles are posted on our jobs board. You can also send a résumé through the contact form and note the kind of work you are looking for; recruiters review every submission even when there is no matching opening that week.
- Do you place contract-to-hire?
- Yes. Contract-to-hire is common on our engagements and the conversion terms are agreed up front with the client so there are no surprises at the conversion date.
- Do you work with candidates who need visa sponsorship?
- It depends on the engagement. Some client contracts restrict work authorization; we tell candidates the constraint before an interview rather than after.
Rates and terms
- How are contract rates set?
- For DIR ITSAC work, rates are capped by the published not-to-exceed labor categories on the contract. For commercial work, rates are quoted per role with the bill rate and what it covers stated in the quote.
- Who handles onboarding, payroll, and compliance?
- We do. Contract staff are our employees or contractors, so payroll, timekeeping, insurance, and I-9 compliance are ours to manage. You approve time and receive one invoice.
- Can contractors work onsite in Austin?
- Yes. Being Austin-based is a large part of why agencies work with us. Onsite, hybrid, and fully remote arrangements are all workable, and we source to the arrangement you need.
Still deciding whether to call?
Send the question in writing. We answer in writing, without a discovery call attached.